We want you to be satisfied with your order, and are happy to accept returns if you change your mind.
To return an order please contact me within 14 days of delivery and ship the items back within 21 days of delivery.
Please pack your undamaged, unused and re-saleable item either in the original packaging, or appropriate new packaging.
Post it back to us, making sure to obtain a proof of postage. In the event of the returned product going missing in transit, it is your responsibility to pursue your postage provider for compensation as the product is legally yours until a refund is issued.
Once we have your order back, we will issue a refund the cost of your original order excluding postage and using the original payment method.
Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Digital Patterns
If you are buying a PDF downloadable pattern, this will be emailed to you with 24 hours of purchasing the pattern. However, once sent, you cannot then cancel the order or return the pattern, unless there is a problem or fault with downloading the pattern.
Digital patterns cannot be copied, distributed, modified, adapted or used in any way other than its intended purpose.
As with all Woolly Chic patterns, digital patterns may only be used for your personal use and not for commercial or retail purposes.
Workshops
Unfortunately, workshop deposits paid are non-refundable. If you cannot attend the workshop please let us know as soon as possible. If cancelled 7 days prior to the event, the deposit can be transferred to another workshop.
